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PieraD
August 19, 2022
Question

Exporting vendor bills from Expensify to QBO - vendor/merchant name missing

  • August 19, 2022
  • 1 reply
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Has anyone have experience with exporting bills/expenses from Expensify to QBO? 

Even though there is a merchant name on the bill in Expensify, in the export to QBO the employee name who entered the bill is being used in QBO, not the merchant's name? How to get QBO to recognize the merchant name used in Expensify for payables?

1 reply

A
Amanda-B
August 19, 2022

Hey there PieraD, 

 

Thanks for reaching out to us here. It's important that your able to import your bills correctly. I can provide some information about importing bills into QuickBooks Online.

 

Before we begin, I will need some more information please. Is your employee also a vendor? Does the vendor and employee have the same email address? If so, you'll have to change the email address for the vendor. You can also reach out to the Expensify support team. They'll be able to tell you if there is another way within their product to change this. Here is a link to the Expensify support.

 

If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

P
PieraDAuthor
August 19, 2022

Hi - we are not having an issue importing employee expenses. Purely on bills from vendors that are entered in Expensify. I will reach out to Expensify support.

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