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R
rupz06
September 23, 2022
Question

force logout

  • September 23, 2022
  • 1 reply
  • 0 views

Hi, I am wondering if it is possible to do a forced logout. The system crashed and quickbooks shut down while I was logged in.  I cannot log  back in as it tells me im already logged in.  and the admin doesnt see me logged in to log me out.  But when someone else tries to work on deposits, it says I am logged in (and i was working on deposits when it crashed) and they cannot work on deposits.  

1 reply

A
Amanda-B
September 23, 2022

Hey there rupz06, 

 

Thanks for reaching out to us here. It's important that we get you back up and running your business as soon as possible. I can point you in the right direction for the best assistance possible.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you in getting this issue resolved in a timely manner. You can reach them by using the using the method provided in this link

 

If you have any other questions, feel free to reach out here.

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