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L
LJN
April 21, 2024
Question

Getting an error when trying to invite my accountant to my QBO file, why?

  • April 21, 2024
  • 1 reply
  • 0 views
Getting an error when trying to invite my accountant to my QBO file, why?

1 reply

A
Amanda-B
April 22, 2024

Hey there, LJN. 

 

I appreciate you joining us here. I'd be happy to point you in the right direction.

 

Can you tell me if you get the same results when you try in a private (incognito) browser? Sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. 

 

Ill be on standby!

BillSittig
BillSittig
September 17, 2024

For the first time I cannot accept and Account Invite as I keep getting the message "Wrong Link" indicating that it is not a valid link.  Tried everything, cleared my cache, tried using an incognito window, right-clicked on the hyperlink and pasted it my browser and incognito.  I had the client delete the invite twice already, made sure all invites were deleted and he invited me again.  Did not work.  Can you assist?

T
Trish_T
September 17, 2024

Hi BillSittig,

 

To successfully accept an Accountant invitation, please make sure your client uses your email address that is associated with your Accounting firm.  It's also important to ensure they are sending the correct invitation from the Manage Users section in their account.  They'll need to select the Accountants tab, then select Invite and proceed to enter your name and email address.  At this time, I recommend contacting them, and ask them to delete the current invitation and resend you a new one.  Once you receive the new invitation, right click on it and open it in a private/incognito browser.  

 

Should the issue persist, please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  We would be happy to look into this in more depth, and escalate it for further investigation if necessary.

 

Should you have other questions or concerns, feel free to reach back out. We would be happy to help!

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