Getting error when we run payroll

Welcome to the Community, gabe8.

It's great to have you join us here! I would be happy to guide you in the right direction for the best assistance possible.

I recommend clearing your cache and cookies, switching to a different browser, or trying a private browser, as it may be browsing data that is preventing the software from doing what it is supposed to do.

If the issue persist after trying the steps provided, I encourage you to reach out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the appropriate tools to create a ticket to get the issue resolved if they feel it is necessary. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.