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DGeiger
Mar 20, 2020 6:23 PM UTC
Solved

getting QB loaded on my laptop to work from home

I am trying to load QB on my laptop to work from home during COVID 19.

 

I have updated the program, as I had a very old one in CD form.  Now that I have it loaded, it won't take the restore info that I had downloaded onto a flash drive from my office.  It keeps telling me to update the program.  Which I have done 2xs and it just

btautimerAnswer
Apr 9, 2020 10:35 PM UTC

If you have QuickBooks Desktop 2018 or newer, you can use the Migrator Tool that comes with QuickBooks. It's simple and fast to use. Check it out here:

Move or reinstall QuickBooks Desktop to another computer

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4 replies

JamesM
Mar 20, 2020 7:58 PM UTC

Hi there,

 

It's vital you're able to install QuickBooks on your laptop so you can work from home. I'll be happy to share more information on this. 

 

I appreciate you going through the steps of updating the program. To avoid any issues with installing the program, it's important to note that you have at least a 2-user license to enable the multi-user feature. The multi-user mode in QuickBooks allows multiple users to install and use the same company file at the same time over a server network. 

 

To learn more about the multi-user feature, you can check this article: Set up and install a multi-user network for QuickBooks Desktop.

 

For steps on how to install the program, check out this helpful article: Install QuickBooks Desktop.

 

In case you have other questions, feel free to contact our chat support team using this link here. One of our agents will be happy to take a closer look at your account and provide the support you need. Otherwise, feel free to leave a comment below. 

DGeigerAuthor
Mar 20, 2020 8:17 PM UTC

James - I already have it set up on my server and have been using it for years.  I need to know how to load it on my laptop.  I used the CD I had, but that was from 2011 and it wouldn't work.  It asked me to get update, which I did.  Then when I went to upload my latest backup, it said you don't have the latest version, please update.

 

As I had already updated (2xs) I did not try again.  I can;t go in to my server to get what I need from there.

 

What can I do to get this working on my laptop?  Diane

 

'

JamesM
Mar 20, 2020 9:29 PM UTC

I can tell you're just as eager as I am to get this resolved. At this point, I advise contacting our support team as they can assist you in a secure environment. Here's the link with the contact details. 

btautimerAnswer
Apr 9, 2020 10:35 PM UTC

If you have QuickBooks Desktop 2018 or newer, you can use the Migrator Tool that comes with QuickBooks. It's simple and fast to use. Check it out here:

Move or reinstall QuickBooks Desktop to another computer

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