Glitch in entering expense transactions. New today.

Hi there sylviaglassblowi,

Making sure that your expenses are entered correctly is an important part of your bookkeeping. Quickbooks Online is a robust tool able to help you manage your business's books from anywhere with an internet connection. I can point you in the right direction.

Some errors seen within QuickBooks Online can be caused by browsing data getting accumulated. Temporary files such as cache and cookies can build up within your browser and can cause some troubles navigating in online software such as QuickBooks Online. Here are a few steps to resolve any issues relating to browsing data:

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the error still persists, I recommend getting in touch with our support team outside of the community. They'll be able to do some further troubleshooting with you and notify the engineers if necessary. You can reach them in one of these ways:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

If you have any other questions, feel free to ask them here.