Green Accept button not working on iPad. Can’t accept transactions in Banking.

Hello septembercharmfl,

Thanks for joining us here in the QuickBooks Community forum. I'm glad to see you're taking advantage of QuickBooks Online's on-the-go functionalities, which is giving you the chance to work from your iPad. I want to ensure that the program is fully functioning for you.

I suspect that you may be using the QuickBooks Online mobile app to complete your work on the iPad, and that's where you're having trouble with the Accept buttons in the banking feed. If that's the case, the first thing I recommend is uninstalling and reinstalling the app. This ensures that the app is both up-to-date and is free of any cache issues that would prevent it from working properly.

In the event you're working from a mobile browser on your iPad, clearing the cache is still a good idea. The article Clear cache and cookies to fix issues when using QuickBooks Online includes information on how to clear the cache on a mobile browser.

If you're still having trouble, feel free to connect with a member of our support team by using one of the following support options.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best here.