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K
K-b1
September 14, 2024
Question

Having a major issue when taking pictures of receipts on the self employed app

  • September 14, 2024
  • 1 reply
  • 0 views

Basically, I take a picture of the receipt. It uploads it processes it it goes to the ready to review section with all the right info and already where it should be, but then it also puts the same receipt or at least duplicate into the needs action section so if I review the first one that goes through OK and then I go to the needs action one I edit that goes through OK as well and then comes to the needs review section so I essentially have two of the same receipts being inputted unless I delete one Anyone else having this problem or now how to fix this? This only started a month and a half to two months ago

1 reply

A
Amanda-B
September 16, 2024

Hey there, K-b1.

 

Thanks for taking the time to join us here in the Community. I'd be happy to provide some information.

 

Sometimes browsing data accumulates and prevents the software from doing what it's supposed to do. I recommend trying these troubleshooting steps to see if it helps resolve the issue.

 

1. In the app, try to refresh data.
2. Restart or try another device
3. You can try uninstalling and reinstalling the QuickBooks Online app.

 

If the problem persists after trying the steps above, I recommend contacting the support team outside of the community. They have the appropriate tools to escalate the situation if they deem it necessary. You can contact them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

 

If you have any further questions, please feel free to contact us here.

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