"having some trouble on our end" error message

Hi there,

Thanks for reaching out to us here. It's vital you're able to access your payroll so your staff can get paid on time. QuickBooks is designed to help you get ahead with your work using the helpful features offered in the program.

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be one message away in case you need further assistance. Feel free to reach out