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Electrogas
December 5, 2023
Question

Having to get a text code every time I login

  • December 5, 2023
  • 1 reply
  • 0 views

Note that I have two factor authentication turned off.

 

Since sometime yesterday, I'm having to get a code texted to my phone every single time I login during the day.

 

Since I am not working in QB continuously all day long, I wind up having to log back in at least every 30 to 60 minutes because of the short time out on the website. So now I'm having to mess around with TFA over and over all day! This is incredibly annoying; how do I make it stop?

    1 reply

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    Trish_T
    December 5, 2023

    Hi Electrogas,

     

    Thanks for reaching out to Community.  I can understand the impact that multi-factor authentication is having on your day. However, Intuit is dedicated to guarding your data with multi-factor authentication and anti-fraud technology.  It's intended to confirm a user listed on the account, is signing in using their login ID and password.  Click here to learn more about Intuit Security practices.

     

    Multi-factor authentication allows us to  send you a one-time confirmation code through your email or mobile device, to protect against password theft.  This feature cannot be turned off.

     

    Feel free to reach out again, with other questions.  We would be glad to help!

     

    E
    ElectrogasAuthor
    December 5, 2023

    Then turn up, or give me the ability to turn up, the automatic logout functionality to a few hours. This current implentation is insane - I'm even having to login several times to post this response and get a confirmation code each time.

    H
    Henock K
    December 5, 2023

    Hi Electrogas,
     

    Thanks for joining this thread. QuickBooks Online provides the ability to sign out a user if they are inactive for up to 3 hours. You can change the hours by clicking on the Gear Icon > select Account and settings > select Advanced > on Sign me out if inactive for, click the drop down and select 3 hours > Click on Save and then Done.
     

    Let me know if you have questions, I'll be happy to help.

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