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July 16, 2024
Question

Hello, I keep getting this messageCreate expenseValidation failed: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or re

  • July 16, 2024
  • 1 reply
  • 0 views
Create expense
Validation failed: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.

Please tell me how to create expenses from receipts, as it isn’t letting me anymore

1 reply

July 16, 2024

Hello javtenterprises-,

 

Welcome to Community!  I can understand the impact, on your books, when you're unable to create expenses from the uploaded receipts, in QuickBooks Online.   The error you've received has been reported by other customers, so you're not alone.  This has been escalated for further investigation, and our Development Team is working diligently on resolving the issue as soon as possible. Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to add you to the list of affected users, and set you up to receive an email notification when it's been fixed.

 

Please feel free to reach back out with any other questions.  We would be happy to help!