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mazin1
January 12, 2020
Question

Hello, I'm trying to submit my timesheet for the first time but im getting an error that says that customers must be in local currency if the time is billable.

  • January 12, 2020
  • 1 reply
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    1 reply

    J
    JamesM
    January 13, 2020

    Hi there, 

     

    Since this is your first post in the Community, I'd like to give you a warm welcome! 

     

    It's vital that the customer in question matches your home currency. Once you set up a customer with Canadian currency, you're unable to change them to be a USD customer. If you've already processed transactions for the customer with the wrong currency set up, you'll have to delete the progress and re-enter the transactions once you've created the customer with the correct currency. 

     

    I encourage you to contact one of our support agents so they can have a deeper look into the transactions on your account. Don't hesitate to reach back to me if you need anything else. I'll be on standby. 

    jay15
    jay15
    November 25, 2020

    @mazin1  - When you create the customer with the correct currency, say USD, you will be able to invoice that customer in the configured currency.  You will not however be able to create a product or service in a currency other than the local currency and as such you will need to manually create the invoice rather than have it be more automatic from the timesheet. (Do submit a feature request to help push for this feature as this would likely solve the problem for you and me both)

     

    To work around this gap partially, I have created products that are in the local currency with names that include the foreign currency they should be in. When I create an invoice for a customer that should be invoiced in a non-local currency I do the following:

     

    1. I apply my custom invoice template for that currency that does not include the local taxes
    2. I next add the product/service(s) that the customer should be billed for (they will initially show in local currency)
    3. Next I select my customer which changes the rate currency from the default to the customer's configured currency.
    4. Last I use a report run for the project hours (I only use services) and enter the number of hours to be invoiced which then updates the total and has everything on the invoice in the correct currency.

    I know it is manual, but it is the only way I have found to be able to use a product/service in the system and bill for it in the foreign currency even though it is defined in system as being of the local currency.  When you receive payment you to your AR, no matter the currency or bank account that it comes to you can then have it be properly tracked.

     

    I hope this works for you while we wait. Do log that feature request so we can stop using workarounds. :-)

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