Hello-our accountant is saying QB is charging 2 derives fees p/transactionShe says she has to take her time to remove one of them-can this not be updated on our file?

Hello jpstaging, 

Thanks for reaching out to us here. Transparency is one of our top priorities and it's important you get the resolution you need with the fees on the account. Rest assured, I'll be glad to share more info and help make sure you're on the right path with achieving your goals. 

In order to verify the fees on your account I'll need some of your account info which I don't recommend sharing on this public platform. That being said, I highly recommend contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.