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N
NickDvs
November 23, 2023
Question

Hi allI was impacted by the bank feed/TD disconnect this week; my connection now reads normal, but no transactions are imported. Anyone else experiencing this?

  • November 23, 2023
  • 1 reply
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1 reply

J
JamesM4
November 23, 2023

Hello NickDvs, 

 

Thanks for joining us in the Community. It's important you're able to get the help you need so you can manage your banking with ease in QuickBooks. Rest assured, I'll be glad to share more info and help steer you in the right direction. 

 

It's good that your connection is now back to normal. From here, I recommend clearing cache and cookies on your browser that may be obstructing new transactions from uploading to your QuickBooks bank feed. Here's an article that shows you how to: Clear Cache and Cookies. In case you need to manually add bank transactions, I recommend checking out this article here. 

 

Give this a try and let me know what happens. I'll be here in case you have other questions. 

N
NickDvsAuthor
November 23, 2023

Thanks James. I've been manually adding transactions to the bank register as they come up to reconcile at the end of the month so nothing gets missed -- so no issue there! I'll just be looking to resolve this to speed my workflows back up.

I've cleared Intuit cookies per the help article you've linked, but with no impact on the bank feeds. What further steps should be taken?

J
JamesM4
November 23, 2023

Thanks for confirming. At this point, I recommend getting in touch with our support team so they can share your screen and help assist you further. This ensures you get the support you need in a timely fashion. In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

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