Skip to main content
U
userjcbellyacosta
July 31, 2023
Question

Hi, I can't see the list of my expenses by supplier, why? I've already used Chrome, Explore, and the incognito browsing mode of each on them.

  • July 31, 2023
  • 1 reply
  • 0 views
When I click on the expenses menu, i select suppliers then I see the list of suppliers, but when i click on one supplier from the list, it does not show me any expenses that have been entered it.

    1 reply

    T
    Trish_T
    July 31, 2023

    Hi userjcbellyacosta,

     

    I appreciate you reaching out to us here.  It's important that you're able to accomplish your QuickBooks goals in a timely fashion.  Not having the ability to see your expenses is definitely concerning.  Other customers have also reported this behavior, so you're not alone.  I'd be glad to help!

     

    If you haven't done so already, I recommend clearing cache on your browser, to improve system performance and loading times.  If you get the same result, please try another browser such as Safari, Edge, Firefox, Google Chrome, or a private/incognito window.  Should you experience the same outcome, contact us outside of Community, so we can review the unexpected behavior in more depth from our end, and ensure you're back to business as soon as possible!

     

    Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

    Social Media: Facebook, Twitter, and Instagram.

    Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

     

    Please don't hesitate to reach back out, if you have any other questions.  We'd be happy to assist!

    C
    CBlue
    February 1, 2024

    Even though i cleared my cache and used various browsers, after creating a new SUPPLIER, and reassigning some old transactions to it, no transaction shows up anymore in this view:

     

    Under ''Transaction List'' ->  not a single transaction visible anymore (even if Filter "All transactions" "All dates" is selected.)

     

    BUT if i search by exact amount inside BANK TRANSACTIONS, i find the transactions.

    Very frustrating.

    T
    Trish_T
    February 1, 2024

    Hello CBlue,

     

    Thanks for joining us here.  I appreciate the time you've taken to troubleshoot the issue, when trying to review the transactions.  I have taken the liberty to go through the motions from my end, but I do not experience the same outcome.  At this time, I feel you would benefit from contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they can work with you in real-time and review the unexpected outcome in more depth.  In addition, they'll be able to escalate this to the Development Team for further investigation, if needed.

     

    Feel free to reach out again, if you have any other questions.  We would be glad to assist!

      Terms & ConditionsAccessibility statement