Hi, I'm updating our info for FINTRAC. I need to change the owners name, there's no option to do this anywhere. How do I change the owners name and email address?

Your cooperation and commitment to adhering to FINTRAC guidelines and maintaining regulatory compliance are commendable, @tj57. I recommend connecting with our Live Support team. They can assist you in updating any incorrect pre-filled information on the form before you submit your documents, ensuring that you can continue processing payments and payroll seamlessly.

To contact our Support Team, please follow these steps:

1. Sign in to your QuickBooks Online company.
2. Select the Help icon, then Contact Us.
3. Type your question in the designated field, then Continue.
4. Choose either Chat or Callback for support.
   

To prevent your chats or calls from being disconnected, I recommend checking our support hours for prompt assistance: Get help with QuickBooks products and services.

After connecting with our support team, please upload any necessary documents related to your case. Note that the type of business you operate—whether a Sole Proprietorship, Private Partnership, Private or Public Corporation, or Not-for-Profit Corporation—may determine the specific information you're required to provide.

This may include documents such as a utility bill, names and addresses of all individuals with 25% or more ownership in your business, and a Company/Corporate Profile Report. For more details about the requirements for your specific business type, please refer to the article: What you need to know about FINTRAC.

For future help, I'll be sharing these resources that'll guide you in using the resolution center and when to record customer payments in QuickBooks:

• How to use the Resolution Centre in QuickBooks Online.
• Frequently asked questions about bank payment deposits in QuickBooks Online.

Once you submit your documents, a confirmation window will appear within QuickBooks Online to verify the success of your request. You may also receive a subsequent email to confirm the information submitted or to verify compliance. If you have any further questions about this process, please don’t hesitate to click the Reply button below. We’re here to help!