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June 11, 2020
Question

Ho to cancel a payroll to fix error and do it again?

  • June 11, 2020
  • 1 reply
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1 reply

June 11, 2020

Hi med2,

 

Sometimes it's necessary to make changes to a pay cheque and I'd be happy to assist with that.

 

QuickBooks is a great program which offers a powerful payroll feature that helps streamline your business. Normally, you can edit a pay cheque if:

  • It's the employee's most recently submitted pay cheque.
  • It hasn't been paid to the employee yet.

If this pay cheque is manually created, then you can delete and recreate it. If this is a Direct Deposit pay cheque, then you can void it.

 

However, if the pay cheque has already been deposited or delivered to the employee, and you made a mistake that needs to be corrected, I'd recommend contacting our Customer Care Support. They have the necessary tools to pull up your account in a secure environment and help you process the correction.

 

For more detailed guidelines, I'm attaching some great resources that you can check:

If there's anything else you need help with, please leave a comment below or feel free to contact our support team.

 

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Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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I hope this response finds you well.