Horrible, horrible service - what happened to you, Quickbooks?

We have been trying to find a solution to our issue for more than ten days now. We cannot access our Quickbooks online because the system says that we don't have a subscription, which we do. We have talked to more than five different reps, with all of them promising to solve the issue "soon," or that we would be contacted "later today or tomorrow." So many broken promises.

We have been using your services for more than five years. Your representatives are all super nice, but it seems that when the issue goes beyond their level, they need to escalate the problem to IT, their supervisor, their manager (take your pick). It seems that the problem is IT, the supervisors and the managers, who make their reps make promises that they cannot keep. Our issue has been escalated so many times, that I guess at this point it should be having tea with the Everest.

So, once again, who can help us solve the issue? How many more times do we have to call? How many supervisors/IT/managers have to be consulted?

This is so unlike Quickbooks ... I'm incredibly disappointed and frustrated. Any help out there in the IT/manager/supervisor realm?

HM