How can I change the ONLINE login icon/name? I have multiple companies (SAME company with USA & Canadian Division) set up ONLINE. They have same icon (same name).

Hi there accounting-arrow,

It's awesome that you're using QuickBooks Online for both the Canadian and USA divisions of the company. I hope that the program is meeting your needs in both areas. It sounds like you might be interested in having all of these subscriptions under the same login credentials, which I'd be happy to go over here for you.

While it is possible to have multiple companies under the same login credentials, the important detail to keep in mind here is that you have Canadian and US companies. QuickBooks Online Canada and QuickBooks Online US are separate products with separate billing platforms. In light of that, trying to put them all under the same login credentials will cause problems in the system. Your user ID and other information are linked to the billing for the product you're using and it doesn't sync with multiple billing platforms.

If each of your Canadian subscriptions are under one login and each of the US ones are under another, that's great! You can simply keep using the accounts as normal and using the Switch Company feature through the Gear icon to access the other accounts associated with that login.

Having more details about what you mean when you're referring to the icon would be helpful here. I want to make sure this part of your question is addressed as well, so I recommend contacting QuickBooks Online support. Using one of the options below, you'll be able to connect with a Canadian support agent to discuss your situation and what you're hoping to do.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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A member of our support team will also be able to help you with managing your login credentials if you have more questions about that. Don't hesitate to reach out!