How can i delete a cancelled company?

Hi @1648332 

Welcome to the Quickbooks Community.

Sometimes it seems to get confused when you have too many company files when you load up your software, therefore it is very wise to keep the list short.  

I have come up with this solution and hope it proves helpful.

First, you will need to log in as the main users to perform this function. 

- Log in to your QuickBooks Online company and click on the gear icon at the top right of the screen where your company name is displayed.

- then under Your Company, select Account and Settings.

-Now click Billing & Subscription on the left of new screen, then Cancel at "subscribed"

However,  you won't be able to perform any work using this file but you will see it in your tab until it is completely removed by Intuit which might take a month or so. 

Hope this helps and good luck. Remember if you need more help we are always here to help. 

Have a great weekend!

Hello colin-harris1950,

I suspect you're the same Colin I was working with earlier today via social media private message about how to handle cancelled companies and the switch company page. Even if you are, I'd like to share my reply here as well to ensure that anyone else who might be in the same situation has the answer to this question.

One of the great things about QuickBooks Online is being able to have multiple subscriptions under the same login credentials. This gives you the opportunity to easily switch between them to work in different sets of books. I know your situation is a bit different, however, and being able to completely get rid of the cancelled company would be helpful so you don't have to go through the company selection page each time you log in.

I see AshadH has shared the steps to cancel QuickBooks Online, which is good if you haven't yet done so, but it does seem to me that you have since you see one instance of the company in the active list and then another instance in the inactive list. Companies remain in the inactive company list for 12 months from the cancellation, after which time they're purged completely from our system. During that timeframe, it's possible to resubscribe to the account at any time if needed. However, there isn't a way to completely remove it from the list before that time so that you don't have the company selection page.

You're welcome to submit feedback about this, which our product development team reads through and considers for future updates. This article has the steps: How do I submit feedback? You're also welcome to bookmark our QuickBooks Online Feature & Product Updates page to keep up with ne additions to the program each quarter.

All the best you!

Hi  Wendi

Thanks for getting back to us in this thread. It's vital to be able to keep only your active account to avoid any errors by logging into the canceled one. I'll be glad to provide you with some information on this.

I can see that you have completed the steps mentioned above by Trish regarding the canceled account. If you have another email to use, the other option to fix this would be to add another email as a team member in your QuickBooks Online Accountant and transfer the Primary Admin role to it. The new email will be the one to use to log into your account. You can refer to this article to add your new email as a team member with full access.

The following steps shows how to transfer the Primary Admin role to the new email from your QuickBooks Online Accountant.

1. Select Team tab on the left navigation menu.
2. Click on Edit the current Primary Admin.
3. Choose Firm Administration and Books.
4. Click on Transfer Primary Admin.
5. Choose your new user on the drop-down menu.
6. Click on Send invitation.

You will receive the invite to the new email in order to accept it. Once you accept the invite, you can log in with your new email.

Let me know if you have any questions, I'll  happy to help.