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S
s_reynolds
March 7, 2023
Question

how do I clear the balance from a partially paid order that was cancelled?

  • March 7, 2023
  • 1 reply
  • 0 views

This transaction is complicated by a connection from shopify that issued the refund by entering a reversal of the original sale in the refund receipt.  

 

Total of original invoice (before payment) $2,500

Payment was for $500

 

Refund receipt included a negative amount that brought the receipt down to $500 refund.

 

How do I clear up this mess?

1 reply

T
Trish_T
March 7, 2023

Hi s_reynolds,

 

I appreciate you reaching out here.  It's essential that you're able to clear the remaining balance on your invoice in a timely fashion.  QuickBooks Online provides options for situations such as this.  The resolution would be based on how you recorded the initial transaction.  For this reason, I recommend contacting us outside of Community for personal assistance and virtual navigation, to ensure the right option is successfully applied and the open balance is cleared as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If any other questions come to mind, please reach out.  We're always happy to assist!
 

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