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D
Doug35
March 26, 2025
Question

How do I escalate a problem with FINTRAC compliance for Payroll Direct Deposit? I have been trying to resolve the issue for 3 month!

  • March 26, 2025
  • 1 reply
  • 0 views

I have talked to the Help desk on numerous occassions and they simply have me go through the same procedures over and over again. They give me a case # which when I try to refer back to I'm told it has been closed...but the problem has never been resolved. I am at the point of cancelling my payroll subscription and going with a dedicated payroll supplier. I am extremely dissatisfied with the level of service provided.

1 reply

A
AntoniettaE
March 26, 2025

Your concerns are valid, and it's understandable that you want to get it resolved as soon as possible, Doug. Please know that your ongoing FINTRAC compliance issue is our priority.

 

Considering your situation, I would recommend reaching our payroll live support team once more. They are well-equipped to handle specific issues like yours with FINTRAC compliance. I assure you they will take a detailed look into your case and work towards a satisfactory resolution.

 

Here's how:

 

  1. Sign in to your QuickBooks Online, then click the Help icon.
  2. Choose either tab to get started: Assistant or Search.
  3. Enter your concern and select Contact Us.
  4. Click Chat with us or Have us call you.

 

I'd also recommend checking the support hours to know the best time to contact them at your convenience.

 

Additionally, you can run payroll reports to view useful information about your business and employees.

 

If you need further clarification or if there's anything else I can assist you with regarding FINTRACT compliance, just hit the Reply button below.

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