How do I fix my drop down menus?

Hi catharinekotai-g,

Welcome to Community!  QuickBooks Online provides the features you need to reach your daily bookkeeping goals with confidence.  It's essential that you're able to make a specific selection using the dropdown functionality with ease.  I'll be happy to provide more insight here!

When the dropdown feature isn't functioning as expected, troubleshooting the browser is the best starting point.  You're on the right track by clearing the cache on your browser to improve loading times and improve the overall performance of your system. I recommend logging into your QuickBooks Online account using a private or incognito browser.  In addition, other preferred browsers are Safari, Firefox, Google Chrome and Edge.  If the issue persists, please don't hesitate to reach out to our support team for a more in depth look at the situation from our end.  Our goal is to ensure you're back to business as soon as possible and we'd be pleased to have the opportunity to work with you in real time.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Please feel free to reach out with any other questions.  We'd be glad to help!