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starlightdavid
August 6, 2019
Question

How do I keep Quickbooks at a WIRED LAN connection and stop it changing to WIFI?

  • August 6, 2019
  • 1 reply
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Hello! I have quite a few computers that are connected to the HOST computer. They are all connected through wire but sometimes the LAN connection will fail and it will change to WIFI. Because of this, my quickbooks becomes extremely slow in MULTI-USER mode. My other computers are able to have WIFI and LAN going for Quickbooks but this one computer is having the issues. I really want to prioritizes LAN. I have tried to change the LAN settings and toggle the IP Address but I am not expert. Right now my Internet Protocol Version 4 is as followed: IP Address: 192.168.1.33 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Preferred DNS Server: 192.168.168.1 Alternative DNS: Blank Can someone tell me if I am doing something wrong? It was originally working but now it has issues. When I turn off the WIFI and try to connect to quickbooks, it states that there is perhaps a firewall issue but I have turned off all the firewalls. Furthermore, when i use Quickbook Diagnostic software, it states it can open older company files on the host computer. Is something wrong with my Host computer or my workstation? Please keep in mind that my other workstations do not have this issue Thanks in advance

1 reply

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LauraAB
August 6, 2019

Hi starlightdavid,

 

Welcome to the QuickBooks Desktop community! It's great to hear that you've set up a multi-user network for your business and I'll do what I can to help steer you in the right direction with resolving these issues.

 

For LAN or WiFi connection issues, I recommend speaking with an IT professional to sort out what the problem could be as this will be stemming from your computer or LAN lines. Typically, a LAN cable gets prioritized when plugged in, so when it fails, it's important to start there to see what the issue is. Here's a quick Google search result about LAN and WiFi prioritization: prioritize LAN over WiFi Windows. There isn't a way to prioritize one connection over the other in QuickBooks Desktop, so this is something that will have to be sorted out from the computer device side of things.

 

As for ensuring your multi-user network is set up correctly, check out the first link I included above. It has great step-by-step instructions on how things should be set up. You can also take a look at these additional articles to learn more about multi-user mode.

For more help with setting up and verifying your multi-user network, give us a call at 1-877-772-9158. Pro and Premier support is available 24/7 while Enterprise agents can help between Monday and Friday from 9 a.m. to 8 p.m. ET. Learn more about support here: Intuit QuickBooks Desktop software support policies

 

I hope that helps! Enjoy your day.

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