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April 5, 2024
Question

How do I prevent my bank import from importing "pending" transactions?

  • April 5, 2024
  • 1 reply
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How do I prevent my bank import from importing credit card "pending" transactions?

1 reply

April 5, 2024

Hi there Patent5,

 

Thanks for reaching out about your bank transactions. QuickBooks Online is a great tool able to connect to multiple financial institutions to be able to import transactions in your books. I can point you in the right direction for assistance with your bank transactions.

 

If transactions are being imported to an account that shouldn't be there, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account information in a secure setting so that they can check on the connection in the system to provide some troubleshooting steps, as well as notify the engineers of the error. You can reach them using these steps:

 

 Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and X / Twitter

 

If you have any other questions, feel free to reach out here.