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KeishinTamaki
April 20, 2020
Question

How to downgrade from a 3-user license to a single user license in QB Desktop Pro?

  • April 20, 2020
  • 2 replies
  • 0 views

Hi all, I called in to QB Sales to revert back to a single user license from 3-users for Desktop Pro. I was advised to cancel our current subscription and buy a new single-user subscription and will be sent a new license to install.

Whare the best practices for this? Do I need to re-install Quickbooks or can I do an in-place downgrade somewhere in the settings? I'm asking for the easiest way as I am working remotely on the machine.

 

Thanks!

2 replies

J
JamesM
April 21, 2020

Hi there, 

 

It's vital you get the support you need with downgrading your current plan to a single user license. To make sure the process is seamless, I recommend contacting our support team using this link here. One of our agents will be happy to take a look at your account and make sure everything is up to par. 

 

Let me know if you have other questions. I'm here to help. 

Fiat Lux - ASIA
Fiat Lux - ASIA
April 21, 2020

@KeishinTamaki 

In our experience, we had to cancel the subscription and got a proportional refund. When you purchase  a new subscription license (or a new one-time license), you may try changing the license number in Help menu, as long as you have the same product code. Otherwise, just reinstall it and don't forget to secure a backup data file for insurance prior to do so.

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