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October 8, 2022
Question

How to generate roe for the employee whose start date is 1995? I'm getting a msg that reads "unable to find regulation for:CN on Mon Apr 24:00:00:00 PDT 1995"

  • October 8, 2022
  • 1 reply
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1 reply

Jen_D
October 9, 2022

Thanks for reaching out to us about this ROE concern, @samanthaweli.

 

We want tp help yo get the dat you need so you can generate the file you needed. For this kind of error, we highly recommend contacting our Payroll Support so they can help generate the file for you.

 

Our team are available from Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET. Here's how to contact us:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Enter your query in Type something field.
  4. Select Contact Us.
  5. Enter your concern, then select Continue.
  6. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

You can also contact us through our chat link. Use this QuickBooks Payroll link.

 

Please update us on how the call goes, as I want to make sure you're able to generate your employee's ROE. Have a good one!