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January 4, 2022
Question

How to reclassify the disabled transaction lines to another account or ledger?

  • January 4, 2022
  • 1 reply
  • 0 views
While I am trying to reclassify the transactions in bulk from one account to another account, i saw all those transactions were hidden. When i uncheck the option "hide disabled lines" through gear box, i got all the transactions. But i am unable to select the transactions to reclassify to other account

1 reply

January 5, 2022

Hi devarajd-sbadvis,

 

Welcome to Community!  Reclassifying your transactions is an exceptional feature that minimizes the time when corrections are necessary.  QuickBooks Online Accountant is a dynamic product for all of your accounting needs.  I'd be happy to assist!

 

Based on the information you've provided, I suggest taking a look in your Chart of Accounts to ensure the associated accounts are active.  Here's how:

 

1. From the Gear in the top right, select Chart of Accounts

2. Click on the small Gear above the Action column and check the box to Include inactive

3. Return to your Accountant Tools and proceed with reclassifying your transactions

 

For your reference, here's a helpful article that lists the types of transactions you can't move. 

 

If you need additional assistance you can contact us so we can work with you in real time and get you back to what you love!

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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January 6, 2022

Hi Trish,

 

Thank you.

 

I have followed the procedure as stated, but still the problem is not resolved.

 

January 7, 2022

Hi devarajd-sbadvis.

 

At this point if the steps my colleague provided didn't work I recommend reaching out to our support team as they have tools to better assist you with your issue such as screen sharing. You can reach them by following the steps provided above. 

 

Have a great day!