I am trying to link an RBC credit card and the Quickbooks system is asking for an "identification word". what is this, and where do I find it?

Hi there for-sarahbradley,

It's important that all your transactions be entered correctly for your account balances in QuickBooks to be accurate. QuickBooks Online is a great tool able to import transactions from various banks in order to save you time with data entry.  can point you in the right direction for assistance with errors with connecting your bank.

For assistance with errors when connecting a bank account. I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the entire connection process with you in order to assist with steps to get this issue resolved or notify our engineers if the error persists. You can reach them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.