I can't see my company in the list while i export my data from desktop to QBO?

Hi there hassan-bana,

I love that you're sticking with QuickBooks as you make the switch from the desktop to the cloud platform! It sounds like you're well on your way with the process of migrating QuickBooks Desktop to QuickBooks Online since you're at the part of the process where you need to choose the company. I can explain what's going on and why you might not be seeing it.

When you create a QuickBooks Online account, there's a window of 60 days within which you can migrate from QuickBooks Desktop. Typically when you're not seeing the company in the list, it means you're beyond that 60-day mark. In those cases, creating a new QuickBooks Online account is the way to go to make sure you're able to move your data. I also recommend cancelling the other company to make sure that you're not paying for more QBO subscription than you need. Here are some articles that can help.

• Create a new company and add subscriptions

• Cancel your QuickBooks Online subscription

If your account is within 60 days and you're still not seeing it, I recommend clearing the cache for Internet Explorer. Although the export process is done entirely in QuickBooks Desktop, the program is using Internet Explorer as its point of access for the Internet connection. Here's an article from Microsoft that can help with that: View and delete your browsing history in Internet Explorer

If after that you're still having trouble, I encourage you to reach out to QuickBooks Online support for assistance. In the event you're a QuickBooks Online Accountant user hoping to migrate client data into a shell company, the QuickBooks Online support team can help with that as well. Depending on how long you've had the shell account, we may need to unlock it for you to use. Here's how to reach us outside of Community.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

I hope that's been helpful to you. :)