I cannot complete the 5th step f the payment dispute process. can anyone help with that?

We tailor our support for each QuickBooks product to ensure you receive the assistance you need promptly and effectively. I'll guide you on how you can reach them out, Reglinj. 

You can contact our Payments Support team so they can check or review the correct process and confirm whether the fifth step was completed correctly. They have the necessary tools to access your account securely and assist you further.

1. Sign in to your QuickBooks Online company.
2. Go to the (?) Help.
3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question or click Contact Us.
   
   
   
   
    

To learn more on when a transaction you processed gets disputed, I've added this article for more details: Handle Chargebacks and Retrieval Requests for QuickBooks Payments.

Additionally, there are few things that you want to about QuickBooks Payments deposits. I've added this article for you: Common Questions About QuickBooks Payments Deposits in QuickBooks Online.

If you have any further questions or concerns about disputes or claims, please don't hesitate to ask. I'm always here to help you and is always committed to resolve issues you may have.