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January 3, 2022
Question

I cant add a clients credit card. it keeps giving me an error even though the card number is correct and so is the expiry. any ideas??

  • January 3, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

Jen_D
January 4, 2022

I want to help you out with adding your client's account information, Andrew.

 

For this, I wanted to check what type of transaction are you trying to do in QuickBooks. Are you trying to add the credit card in the customer profile or are you trying to create an account for a client? Can you please share with us the error message you're getting? Any details will help me check on this and provide you the accurate resolution to this hurdle.

 

In the meantime, you can try using a different browser or a private window and check if the same error pops up. Here are some related links to help you:

 

 

Post here again for the additional details. I'll be right here if you need anything else. Have a good one!