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M
Marj Becker
September 4, 2019
Question

I deleted a payroll cheque. How to re-enter for same pay period?

  • September 4, 2019
  • 1 reply
  • 0 views

I want to re-issue an employee a payroll cheque for the same period that the original cheque was written for, but QB is not allowing me to produce a new cheque with the increased hours. When I go into the Unscheduled pay option, the selected employee shows no hours owing for the same period. Any suggestions are welcome. QB help told me how to go back to an earlier version, but this mistake didn't happen within the last 12 hours.

Thank you!!

Marjorie

1 reply

J
JamesM
September 5, 2019

Hi Marjorie,

 

Thanks for joining the Community. I'll be happy to assist and make sure you're able to re-enter the cheque for the same period. 

 

Normally, you'd have to run an Unscheduled Pay run if you're looking to re-enter the cheque. Since you've tried this already, I recommend making sure that the cheque you deleted earlier isn't in the system. Once you've double-checked, I recommend closing out of the program and re-opening it again. Once you've re-opened it, try running the Unscheduled Pay run and let me know what happens. If youre still having issues, I suggest calling our phone support team at 1-877-772-9158. The hours of operation are 24/7 so you can call at your earliest convenience. One of our phone experts will be happy to look into this and help you. 

 

Let me know if you have other questions. I'll be on standby. 

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