I don't have the admin password since one of the counters changed and now you don't remember, can it be recovered or reset?

Hi 268131,

Welcome to the Community and thanks for reaching out today! Mistakes like that are common but don't worry, I'll be happy to share more info on this so you can get back to doing what you love. QuickBooks is designed to help you get ahead with your work with our cutting-edge features. 

To recover your Intuit account, follow this article: Recover your Intuit Account if you can’t sign in.

If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, use the account recovery form in the article I posted. Your request will be processed within one business day.

If you have any other questions, feel free to reply below. Have a great day!
 

@268131 

You should follow the instruction given by MJ_R 

Last resort, you can purchase a 3rd party password removal service. Don't call the number shared by Steve Chase 

I was provided a usb stick from a former bookkeeper, but did not have her version of quickbooks 2021, so I purchased the quickbooks online and was sent an email with all the information.  After installation, I went to open the information which is now on the 2021 quickbooks that I purchased.  It asked for a password, first I put in her password, but it didn't work, then I put in my password and it didn't work.  Now I see it requires and admin password.  I have no idea what to do and I am in the process of trying to get a Corporate tax ready.  Please help