I have set up my template with banking instructions which i can see when i am in the template files but when it prints it is missing

Hi mfaris,

Being able to print every necessary information from your template is important. QuickBooks Online is designed to make it easy for you to run your business. I'll be happy to show you how to handle this in your account.

It sounds like you're using a template to customize your sales forms in QuickBooks Online. If any information is missing from your template when you attempt to print it, I recommend following the troubleshooting steps in this article: Fix QuickBooks Online printing issues on browsers for Windows

Another good troubleshooting step is to clear your cache to ensure there are no bugs in the software due to a browser issue. Here's how to do that: Clear cache and cookies to fix issues when using QuickBooks Online

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great day!