I have the right format to import journal entries into QBOL but the import hangs with no results.?

Hello ginopetrocco1,

The option for importing journal entries is geared for simpler data entry in QuickBooks Online, and I can see how the message you're getting is slowing down that process. I appreciate you sharing the dialogue you're seeing and I'll help sort this out.

I'm not seeing any reports of this error right now, so I'd like to start with troubleshooting. It's great to hear that you've already confirmed the format for importing the journal entries since it uses a CSV or Excel file. Another area to check if you haven't is the column formatting of the document. The Prep your spreadsheet section of the Import journal entries in QuickBooks Online can help with that.

Next, I recommend browser, app, and Internet troubleshooting. Sometimes these kinds of errors occur when the cache has too many temporary files, when the using one browser over another, and other such things. Here are steps I recommend.

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try another browser entirely
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If that doesn't do the trick, the next step is to contact QuickBooks Online support outside of the Community. This forum is great for some initial troubleshooting, but the more in-depth steps are better left for direct conversations with an agent. That way, they can gather the details they need and let you know the next steps based on what's been tried. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat

Social Media: Facebook, Twitter, and Instagram

Take care.