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Bluebird Books
January 26, 2021
Question

I KEEP getting that annoying error in the search bar "There’s usually something here. Wait a few minutes and refresh the page." HELP!

  • January 26, 2021
  • 1 reply
  • 0 views

I'm using Chrome and just tried completely resetting my browser which worked for about 2 minutes, and now I'm getting the error again. I've tried Incognito and still get the error there. I'm not interested in using another browser, there absolutely should be a fix for one of the most widely used browsers in the world. I've tried signing out and in again and even resetting my computer. 

1 reply

L
LauraAB
January 26, 2021

Hi Bluebird Books,

 

I know how useful a feature the search bar is, so I want to make sure that it's working properly for you. I appreciate that you've shared the browser you're using, the troubleshooting you've already tried, and the error message you're seeing. Those are useful pieces of information, and I can guide you from here.

 

I hear what you're saying about how widely used Google Chrome is. One of the reasons we like to have users try another browser type entirely is to see if this is an issue with QuickBooks Online working in Google Chrome or not. If it is, then we can share that information with our engineering department so they can focus in on a fix. Since clearing the cache and using a private browser window didn't work, I still recommend trying another browser, if only so we can learn whether this error is exclusive to Google Chrome or not.

 

Other than that, you've got the basics of troubleshooting covered with this situation, so I encourage you to connect with a member of our support team so we can gather more details and see if there's anything else we can do before alerting our engineers. There are a few ways to get in touch, so feel free to use whichever method you prefer.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

We're here to help.

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