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February 7, 2020
Question

I keep getting this message since QB updated -Something your trying to use has been made inacative. Check the fields with accounts

  • February 7, 2020
  • 1 reply
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1 reply

February 7, 2020

Hi there,

 

Don't worry, I'll be happy to help you with the prompt you're getting. It's important you're able to accomplish your goals using the program.

 

A prompt like this indicates that an employee, vendor, customer, or account has been made inactive. The Audit Log report will help us identify the changes. 

 

Let me show you how: 

  1. From the Gear icon and choose Audit Log.
  2. Click Filter and then choose these options: 

          •    User: All User
          •    Date: All dates 
          •    Events: Show only these events 
          •    Mark a check on the Lists box. 

  3. Then, click Apply.

An asterisk before the employee's name indicates that they have been made inactive. For customers and vendors are indicated with (deleted) after their names.

 

Also, if there are no deleted or inactivated employee, customer or vendor and you're still getting the error, I recommend calling our Support Team using this link. They can help you further investigate this issue. 

 

Feel free to ask other questions.