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marcie-flourishs
September 15, 2024
Question

I'm getting an error when trying to connect my bank account. 'we could not fetch your accounts from your bank'Is this is a bank issue or a quickbooks issue?

  • September 15, 2024
  • 2 replies
  • 0 views
I just set up an new corporation and the bank account was opened a couple of weeks ago.

2 replies

O
On Beta
September 15, 2024

Try opening your QBO account on any private/incognito browser.

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JamesM4
September 16, 2024

Hi there, 

 

Welcome to the Community. QuickBooks is designed to help you have a seamless experience while using the program. I'll be glad to assist and steer you in the right direction. 

 

 In case you're getting an error number along with the message above, I recommend checking out the articles below that help you fix the errors in the program:

 

I also suggest clearing cache and cookies on your browser as suggested above. This is a great way to clean your browser allowing it to work more efficiently. Feel free to keep me posted on how you make out. I'll be here. 

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marcie-flourishsAuthor
September 21, 2024

There is no error message or number. I think it may have something to do with a bank account I accidentally connected when setting up quickbooks payments. 

 

I am also trying to remove this bank account, but it just sends me back to the quickbooks home page when I click Manage bank account.  It says the product using this bank account need to be changed. I received one payment via Quickbook payments (a client paid by credit card). I've removed that payment and will re-add it because it was deposited to a bank account I don't want associated with this account.

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Amanda-B
September 23, 2024

Hey there, marcie-flourishs.

 

Thanks for reaching back out here. Our number one goal is to make sure you're getting the support you need. With that being said. I recommend reaching out to the support team outside of the Community for further assistance.  They'll be able to verify your account details in a secure setting as well as do a screenshare with you. You can reach them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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