I'm sorry. I didn't refund a customer. I refunded my credit card twice using the procedure “refunding a credit card”. I’d like to know how to delete the 2nd payment.

Hi @jstonge, since you're not referring to a customer refund, are you asking about how to remove a refund request for a QuickBooks Online (QBO) subscription that you purchased with your credit card? I'll provide some details on how to delete the refund process.

To delete the second refund request, you can contact our Live Support team. Our phone and chat representatives have the necessary tools to access your account securely. They can review your refund cases and assist you in removing the second request. Here's how:

1. Go to the Help menu on the top right.
2. Select the Search tab and type 'Contact Us' in the search field.
3. Click Contact Us.
4. Choose Chat or Callback.
5. Please follow the on-screen instructions to get in touch with our representatives.

For more details about requesting a refund for a QuickBooks product you purchased and tracking refund status, you can check this article: Request a refund for your QuickBooks product.

In addition, please take a look at this article to review our data retention policy: What happens to my QuickBooks Online data after I cancel? In case you want to resubscribe within 12 months of canceling your QBO account, feel free to follow the steps from this reference: Resubscribe to or reactivate QuickBooks Online.

However, if you’re referring to something else, can you share more details about where and how you obtained the steps for refunding a credit card?

I'll ensure you receive the necessary information regarding the removal of duplicate refund requests. If you need any further assistance with canceling credit card refunds in QuickBooks, please don't hesitate to let us know. We are always here to help.