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william-clarke@o
May 3, 2023
Question

I setup Quickbooks Online forwarding of receipts but it caused an error in my Outlook email account and I cannot received emails now. Senders get a bounce back email.

  • May 3, 2023
  • 1 reply
  • 0 views
I contacted Outlook and they do not see an issue on their end. I am still receiving junk mail and can send emails from my Outlook. Whenever anyone tries to email me they get a bounce back email that says:
 
Your receipt wasn’t received because it was sent from an email that’s not registered for receipt forwarding. 
Make sure you’re sending receipts from the email you used to create your QuickBooks account. To find out which email is registered, or to check if receipt forwarding is set up, sign in.
      The QuickBooks Online Team.

These are personal emails from family and friends that are not trying to send me receipts. Why is this happening and how come it has blocked my Outlook account from receiving any emails?

1 reply

T
Trish_T
May 3, 2023

Hi william-clarke@o,

 

Thanks for reaching out here.  QuickBooks Online Receipts feature is a dynamic way to upload your bills and expenses effortlessly.  I'd be happy to assist!

 

When you set up the custom email address for sending your receipts, you'll need to use that, rather than your personal outlook account.  The email associated with QuickBooks Online Receipts ends in @qbodocs.com.  Follow these steps to forward bills and receipts;

 

1. Take a picture of your bill or receipt on your mobile device
Note: The photo's file type must be a pdf, jpeg, jpg, gif, or png.

2. Make sure each image or file contains only one receipt

3. Email the image to your custom email address @qbodocs.com. It may take a few minutes to send.
Note: You can send multiple receipt images in one email. The email attachment's file size must be between 46KB to 20 MB.

 

If you require additional assistance, please don't hesitate to contact us.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out, if you have other questions.  We'd be glad to help!

 

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