Skip to main content
L
lynnphtr1
August 18, 2022
Question

Import USD invoices to QBO - undefined errors

  • August 18, 2022
  • 1 reply
  • 0 views

Hi,

 

I am trying to import invoices in USD to QBO by CSV files, but QBO doesn't let me and keep showing undefined errors. I think it might be something wrong with the exchange rate. The exchange rate isn't auto-filled as usual when I change the transactions' dates. I don't want to manually enter 100 invoices in QBO - it is a nightmare. 

Import invoices function in QBO sucks. Can't import with the negative amount (so how about the discount and credit memo???). 

Please help.

1 reply

J
JamesM4
August 19, 2022

Hi there, 

 

Glad to have you connect with us here again. QuickBooks is designed to help you save time so you can focus on the things you love the most. I'll be happy to steer you in the right direction so you can get back on track with your work. 

 

Dealing with error messages can be a time-consuming process and it's important you get the resolution you need ASAP. To get started, I suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. In case this issue persists I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Terms & ConditionsAccessibility statement