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C
CMBC
June 22, 2023
Question

Importing open invoices from QBD

  • June 22, 2023
  • 1 reply
  • 0 views

hi!

 

I'm trying to import open invoices from our qbd to our qbo, but after editing the csv and doing proper mapping, I keep getting the same "unknown error" message...and it lists every invoice, so no invoices are imported. I have imported open invoices before and the errors were explained so I could go and edit the csv, but it's not happening this time

. 

I have all the required columns and the information for each customer is laid out exactly the way the other csv is (the one that worked).

 

Anyone know why I suddenly can't import? 

 

Thank you!

1 reply

A
Alex M
June 22, 2023

Hi there CMBC,

 

It's important that all your transactions are correctly entered for your books to be well balanced. QuickBooks Online is a great tool able to help you have access to your books from anywhere with an internet connection. I can point you in the right direction for assistance with importing invoices.

 

For assistance with errors shown when importing invoices, I recommend reaching out to the QuickBooks online support team outside of the Community. They'll be able to view the error message and your file with you through a screen share process in a secure setting in order to best assist in getting these invoices imported. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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