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November 26, 2021
Question

In my account info was requested and i have submitted all the necessary documents. But it has been more than 2 days i couldn't get any response please check .

  • November 26, 2021
  • 2 replies
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Original commenter did not share additional details

2 replies

Fiat Lux - ASIA
November 26, 2021

Why did you submit documents? Do you want to claim the Primary Admin access or else?

November 26, 2021

Hi concreteale-gmai,

Welcome to the Community. It's essential that you receive a response regarding the documents you have submitted for your acount. QuickBooks Online is a great program that offers the ability to simply track your sales and expenses. I'd be glad to point you in the right direction to get the support you need regarding the documents you have submitted.

I recommend that you contact our customer support team as they can verify your account and provide you with further assistance on this. Here are some options available to reach out to our team.
 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: FacebookTwitter, and InstagramSupport hours are from Monday to Friday between 9 a.m. and 8 p.m. ET
     

Feel free to reach out if you have any questions, I'll be happy to help.