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April 3, 2023
Question

In payroll processing, why do I have this error? Exception Description: The selection object passed to a ReadObjectQuery was null. Query: ReadObjectQuery()

  • April 3, 2023
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1 reply

April 3, 2023

Hello there,

 

Glad to have you connect with us here. It's essential you're able to use the program without running into errors such as the one you've described above. I'll be glad to steer you in the right direction with this. 

 

In order to determine if this is a browser-related issue, I recommend clearing cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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I'll be one message away in case you need further assistance.