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Katie333
November 20, 2021
Question

Incorrect Insurable earnings on ROE. Missing pay periods.

  • November 20, 2021
  • 1 reply
  • 0 views

Hi 

I am trying to issue an ROE for two of my staff that have recently left. I went to process & review their ROE's and happened to notice the insurable hours wasn't even close to the YTD amount on their last paystubs (due to layoff's in December both had new start dates in Jan 2021 so it should match up) 

When I went into the transaction detail of block 15B on the ROE review, I noticed it is missing all the Pay periods from Jan - end of April 2021. 

The start dates are correct (both have Jan star dates). I'm not sure why it would not be including 4 months worth of pay periods on this ROE.

Any ideas on what is happening or how to fix this? 

Thank you 

1 reply

T
Trish_T
November 22, 2021

Hi Katie333,

 

Welcome to Community!  I'd like to ensure you're getting the support you need to complete and file the ROE's for your employees in a timely fashion.  I recommend contacting us so we can work with you in real time and have a look at this from our end to help resolve the issue at hand and get you moving forward with your day.

 

We look forward to assisting you!

 

 

 

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