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CrucialT
November 9, 2019
Solved

Installation says installed but not

  • November 9, 2019
  • 1 reply
  • 0 views

Tried installing QuickBooks Pro 2018 on new Windows 10 Pro PC. The installation stalled and finally stopped and gave me an error that I didn't note at the time. There were a couple of Windows updates so I put them in and did a restart and installed the program again. It did not allow me to install but did allow me to Repair the installation so I went with that. It completed this time, without error, but it was not actually installed. The 'Start QuickBooks' button at the end of the installation was grayed out. I could only close. The program does not show up in the program list so I could not uninstall that way. I've tried a number of things including using the 'clean install' tool provided by QB. I also manually deleted QB folders. Each time it will only allow me to repair the installation. So it somehow detects QB is installed.

 

I ran the installation troubleshooter and it fails on 'Register QuickBooks Library Files'. everything else was good. I am stuck. I can't uninstall and cannot install either!

 

Any suggestions?

 

Thank you

Best answer by plung

Thanks for your response. I went through this carefully and unfortunately it did not resolve the issue.


To isolate the issue, install the trial license of Pro 2020 and open your file on it.

If you can open it, you have to back troubleshooting on your QuickBooks 2018

If you can NOT open it, try open the sample file or create a new one.

 

1 reply

P
plung
November 10, 2019

consider this reference

https://quickbooks.intuit.com/learn-support/en-ca/help-articles/clean-install-quickbooks-desktop/01/261388#M1224

C
CrucialTAuthor
November 11, 2019

Thank you. I did try this and it did not resolve the issue.

C
CrucialTAuthor
November 11, 2019

Thanks for your response. I went through this carefully and unfortunately it did not resolve the issue.

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