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sbursak
June 10, 2019
Question

Intuit QB Enterprise Solution 18 upgrade

  • June 10, 2019
  • 1 reply
  • 0 views

I just did an upgrage to Enterprise Solutions 18.0.

Each invoice that we create, have a past due mark on it under the invoice name. When we email and print that invoice, there is no "PAST DUE" on it. I went to the formatting option and non of the formats had "print past due". We tried to rebuild the file but it did not fix the problem.

 

Please let me know if anythibody else had similar glich and the solution to it.

 

Thanks.

 

1 reply

L
LauraAB
June 10, 2019

Hi sbursak,

 

Well done with the troubleshooting steps you've already taken. Doing a rebuild and checking the templates are a great way to start the process. To continue with more steps, I encourage you to get in touch with our phone support team. That way, we can take a closer look at what's happening and determine the steps to take to help you with this Past Due notice in the program. The good news is, as a QuickBooks Enterprise customer, support costs are included in your subscription plan. Reach out at 1-877-772-9158 from Monday to Friday between 9 a.m. and 8 p.m. EST.

 

Enjoy your day!

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