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L
LauraAB
September 18, 2020

Hello again J-F M,

 

I love that you're on the ball and eager to upgrade to the 2021 edition of QuickBooks Desktop. Doing so will ensure that you're working with the latest features available in the software and can continue to seamlessly manage your books. I'll clarify what's happened here.

 

In past years, the QuickBooks Desktop team has sent out an email with your new license information on the day the new edition of the software was ready. This year, however, the email with the license information was sent out ahead of the release, which is why you're not seeing the option to download 2021 just yet. That link is absolutely the correct path to follow, so hang onto that as well as your license details for the official release, which is scheduled for next week.

 

We've received several questions from customers about this situation, so we've been following up with the launch team to ensure that the details are as clear as possible with the emails going on. While waiting for the release, feel free to review the new System requirements for QuickBooks Desktop 2021 to make sure your system is prepped for the 2021 edition.

 

Feel free to ask more questions if you have them. In the meantime, I hope you have a great weekend. :)

1
1150655312
September 20, 2020

That information with the release would have saved an hour of wasted time.  The notification that the 2021 software should state "ALMOST" ready for download rather "IS" ready for download.

 

Please also address the download link in the release that routes one to the to the community page on downloads instead of downloads section.  The community page has no reference to this release issue. 

    J
    JamesM
    September 21, 2020

    Hi 1150655312. I appreciate your feedback on this. If you need help with downloading the latest download, feel free to reach out. I'll be happy to help. Otherwise, here's a link which takes you to the download page, check it out here. Let me know if you have questions.  

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