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bkpr has questions
December 11, 2022
Question

Invalid Product Number

  • December 11, 2022
  • 3 replies
  • 0 views

Hi All,

 

I am trying to upgrade my QB Premier Desktop to 2022 from 2021.  I received the license number and product number in September.  When I go through the steps to upgrade, QB tells me the product number is invalid.  Is there an easy fix?  What should I do?

Thanks!

3 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
December 12, 2022

Download the installer files for QB Desktop 2022 US Premier and QB Desktop 2022 CA Premier. Try using the code to install it.

https://downloads.quickbooks.com/app/qbdt/products

 

A
Alex M
December 12, 2022

Hi there bkpr has questions,

 

It's important for your software to be correctly registered in order to have the ability to manage your books. QuickBooks Desktop is a great program able to help you keep track of transactions so you can see the financials of your business. I can point you in the right direction for assistance with registering your program in the system.

 

For help with registering your license if it's not working during setup, you'd need to reach out to the QuickBooks Desktop support team outside of the Community. They'll be able to view your account information with you in a secure setting in order to help you get that registered so can get back to managing your books. You can reach them using the methods provided in the QuickBooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here.

C
ceflooring
April 19, 2025

Similar issue, I just bought a new computer and went to load QB Desktop Premier 2024 and my sign in says "invalid Product Number?" but it's definitely the correct one from my QB account. 

H
Heide DC
April 20, 2025

Let's fix the invalid product number error so you can successfully sign in your QuickBooks Desktop Premier 2024 account, Ceflooring. I'll share more information about this.

 

We can ensure the license number and product code match. If you bought QuickBooks Desktop from our website, check your purchase confirmation email for the correct license number and product code.

 

Otherwise, if you bought QuickBooks from a retail store, locate the sticker on the original CD envelope.

 

 

in addition, if you want to manage your QuickBooks Desktop subscription and services, check out this article: Manage your QuickBooks Desktop subscriptions and services.

 

You can return to this post if you have other concerns or follow-up questions about signing in to your QuickBooks Desktop account on your new computer. I'm here to provide further assistance.

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